Refund & Cancellation Policy
We want you to love your space, but we understand that circumstances change. Here is how cancellations, cooling-off periods, and refunds are handled under our agreement.
1. The 10-Day Cooling-Off Period
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You are legally entitled to a 10-working-day cooling-off period after signing the agreement.
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During this window, you may cancel your subscription with written notice free of any charges or penalties.
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Note: If you request express delivery and installation within 72 hours of signing, you will be required to sign a Cooling-Off Waiver
2. Canceling After Delivery (Early Termination)
Because furniture subscription involves physical assets and long-term commitments, canceling after the cooling-off period and before the 36-month term is complete incurs specific costs:
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Payment of all outstanding monthly fees up to the cancellation date.
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An early termination penalty equal to 50% of the total monthly fees for the remaining unexpired months.
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Logistics and transport fees to retrieve the furniture.
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Your initial Security Deposit (Caj Jaminan) will be used to offset these outstanding fees or penalties.
3. Ending Your Contract Normally (At 36 Months)
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To Keep the Furniture: Do nothing! At the end of 36 months, ownership automatically transfers to you at no extra cost (your initial deposit covers the final purchase price).
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To Return the Furniture: If you do not wish to keep the furniture, you must give us written notice before your term ends. We will schedule a free pickup, and your Security Deposit will be refunded to you once the items are returned in good condition (normal wear and tear excepted).
4. Refunds on Monthly Subscriptions
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Monthly subscription fees are billed in advance via auto-debit and are non-refundable once a billing cycle has successfully processed.
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If an erroneous or duplicate charge occurs, please contact our support team immediately for a full review and reversal.