Terms & Conditions
1. Introduction
Welcome to D Casa Furniture. By accessing our furniture rental services, you agree to be bound by these legal terms designed to ensure a premium subscription experience.
These Terms & Conditions govern your use of the D Casa Furniture rental subscription service and website. Our mission is to provide high-quality furniture pieces maintained to showroom standards. By using our service, you acknowledge that you have read and understood these conditions in their entirety.
2. Subscription Services
What’s Included: Your monthly subscription fee covers the right to use the selected furniture, periodic maintenance every 6 months (cleaning, dusting, structural checks, and mite removal), free repair/replacement for normal wear and tear, and warranty coverage.
Service Area: Our delivery and maintenance services currently cover the Klang Valley (Kuala Lumpur and Selangor). Deliveries outside this area are subject to approval and potential extra logistics fees.
3. Subscription Period & Commitment
Minimum Term: All subscriptions carry a minimum commitment period of 36 months (3 years), calculated from the Delivery Date.
Early Termination: You cannot terminate the agreement unilaterally during the minimum term without penalty. Early termination requires paying all unpaid monthly fees, a 50% termination penalty on the remaining months, and logistics fees for furniture pickup
4. Payments & Billing
Activation Fee: A one-time activation fee and your first month’s subscription are payable upon signing.
Security Deposit (Caj Jaminan): Equal to 1 month’s subscription fee. This acts as security for your obligations and automatically converts into the purchase price of the furniture at the end of the 36-month term (provided no early termination occurred).
Auto-Debit: Payments are deducted automatically via credit or debit card every month. Late payments incur a RM10/month penalty, and accounts past due by 3 months are subject to immediate agreement termination and furniture retrieval.
5. Customer Obligations (Product Care)
You agree to use the furniture normally, keep it in your home, and not modify, disassemble, or move it without permission.
You must protect furniture from sharp objects, heat, corrosive liquids, and pet damage (scratches/bites are excluded from warranties).
6. Ownership & End of Term (Rent-to-Own)
Automatic Ownership Transfer: At the end of your 36-month contract, your Security Deposit converts into the full purchase price. Ownership of the furniture automatically transfers to you at zero additional cost, unless you give written notice that you do not want to keep the items.
Subscribers are responsible for day-to-day care. Any significant damage beyond normal wear and tear must be reported immediately to our service team. We reserve the right to charge for repairs or replacements in cases of negligence.
If you have any questions regarding our Terms & Conditions, please contact us via WhatsApp at +60103967822.