Frequently Asked Questions
1. Delivery & Installation
How long does delivery take after I sign up?
Standard delivery and installation will be arranged within 45 working days after you sign the agreement and successfully settle your Activation Fee and first month's subscription.
Can I request express delivery?
Yes! If you need your furniture delivered within a week, we can arrange express delivery upon request. Please note that this requires paying your second month's subscription fee upfront at the time of delivery (i.e., paying two months in total for your first month).
Do I need to be home for delivery?
Yes, you or an authorized representative must be present at the delivery address on the scheduled day to inspect the items and cooperate with our installation team. Note: If a delivery fails due to absence or an incorrect address provided by you, a secondary logistics fee may apply.
What is the "Cooling-Off" period?
You have a 10-working-day cooling-off period after signing your contract during which you can cancel with zero penalties. If you need your furniture installed immediately within 72 hours, you will sign a quick waiver to waive this cooling-off period.
2. Payments & Billing
How does monthly billing work?
We use a convenient auto-debit system. Your monthly subscription fee is automatically deducted from your registered credit or debit card every month until your contract ends or is terminated.
What is the "Security Deposit" (Caj Jaminan)?
When you sign up, you pay a Security Deposit equal to 1 month’s subscription fee. This acts as a security collateral for the duration of your contract and—best of all—automatically turns into the purchase price of the furniture at the end of your 3-year term so you can keep the items!
What happens if my auto-debit payment fails?
If a payment fails, a RM10 late fee will be applied. Your services may be temporarily paused until the balance is cleared. If payments are missed for 3 consecutive months, the agreement may be terminated, and the furniture will be collected.
Can you increase my monthly fee?
We have the right to adjust monthly fees by giving you a 60-day advance written notice. If you do not agree to the price adjustment, you have the right to cancel your agreement without paying any penalties during that 60-day notice window.
3. Product Care, Maintenance & Warranties
Who cleans and maintains the furniture?
We do! As part of your subscription, our team provides periodic maintenance every 6 months right at your home. This includes deep cleaning, structural checks, hardware lubrication, and mite removal.
What is covered under my warranty?
Your subscription includes a comprehensive warranty. We provide free repairs or component replacements for:
• Structural issues (frame cracks, loose joints)
• Seat spring wear & tear due to normal use
• Foam deterioration from long-term use
• Functional hardware (drawer slides, hinges)
What is NOT covered under the warranty?
Accidents happen, but the following are excluded from free repairs and may incur service charges:
• Normal cosmetic wear (minor scratches, slight fading)
• Intentional damage or misuse
• Pet damage (bites, claw marks)
• Liquid spills / stains
• Unauthorized repairs or modifications
4. Ownership, Swaps & Cancellation
Do I get to keep the furniture at the end of the subscription?
Yes! At the end of your 3-year (36-month) contract, as long as all monthly payments and your deposit are fully paid, ownership of the furniture automatically transfers to you at zero additional cost. Your initial deposit covers the final purchase price!
What if I don't want to keep the furniture after 3 years?
If you prefer not to keep the furniture, you simply need to give us written notice before your contract ends. We will come pick up the items, and your initial Security Deposit will be fully refunded to you (provided the items are returned in good condition).
Can I cancel my subscription early?
Because this is a 3-year commitment, early termination is subject to penalties. If you cancel early, you must pay all unpaid monthly fees, a 50% termination penalty on the remaining months left in your contract, and the cost of logistics to pick up the furniture.
Service Policies
Transparent terms for a worry-free furniture experience throughout Peninsular Malaysia.
Subscriptions last 6 to 24 months with automated monthly billing and require users to maintain items in good condition throughout the period. A formal document containing comprehensive terms and specific liability details is available upon your request.
We collect essential contact and billing details to efficiently manage your furniture subscriptions and provide dedicated support. Your personal information is kept strictly secure and we never sell your data to third parties.
Provide a 30-day notice for cancellations to receive a prorated refund or store credit. Please note that any structural damage to returned items may void your refund eligibility.
